Knowledge Base

To buy tickets: open the event page, choose your ticket type and quantity (or pick your seats if it's a reserved-seating event), then check out. You'll get your tickets by email as a PDF right after payment.

Refunds are handled by the event organizer, not the platform. Contact the organizer (their details are on the event page) or reach our support team and we'll pass it along.

Your tickets are emailed as a PDF after purchase. You can also view them any time on the "My tickets" page by entering the email you used at checkout. Check your spam folder if the email hasn't arrived.

For reserved-seating events you'll see a seat map at checkout — tap the seats you want and they're held for a few minutes while you pay. General-admission events just ask for a quantity.

Payment methods depend on the organizer — commonly card (Stripe), PayPal, and in Nepal eSewa/Khalti. Some events also allow paying cash at the door via a box-office (POS) staffer, who emails your ticket on the spot.

Your PDF ticket has a QR code — event staff scan it at the door for entry. Have it ready on your phone or printed.

Go to the organizer portal and choose "Create an account". After you sign up, verify your email using the link we send — once verified your account is activated and you can start creating events.

No admin approval is needed — your organizer account activates as soon as you click the verification link in your email. If you can't create events yet, check your inbox/spam for that link.

From your dashboard click "Create event". Fill in the title, date, venue, banner and description, add your ticket types (name + price + quantity), then publish. You can also add upsells, sponsors, discount codes and a seating plan.

On the event editor, add one ticket type per price tier (e.g. General, VIP) with a price and quantity. Early-bird pricing with an end date is supported. For reserved seating, each seat maps to a ticket type.

Seating lives on the venue: when creating/editing a venue, set "Assigned seating? Yes" and use the visual seat designer to drag seats (Rows mode for theatres/auditoriums) or place tables (Tables mode for restaurants/banquets). Any event you hold at that venue auto-inherits the plan; you can also design or tweak it per-event from Edit event → Seats.

POS / box-office accounts let staff sell cash tickets at the door (no card). Create them under "POS accounts" on your dashboard, then assign up to 3 to an event (Edit event → POS). Cash sales are reported separately, with the service charge shown separately.

Add-ons / upsells (drinks, merch, parking, etc.) are configured on the event editor under "Add-ons". Buyers can add them to their order at checkout.

Two separate things: "Ticket sponsors" adds sponsor logos to the ticket PDF, while the event banner/gallery images are set on the event editor. Manage sponsors from Edit event → Ticket sponsors.

Create promo/discount codes (percentage or fixed) scoped to one event or all your events, with optional expiry and usage limits, from the event editor.

Your dashboard shows gross sales and your net after the platform commission. The service charge is added on top of the ticket price (the buyer pays it); commission is the platform's cut of your ticket revenue. Payout arrangements are set by the site administrator.

Pick the event's currency on the event editor. Which currencies are available is controlled by the site administrator under Admin → Settings → Currencies.

Save venues once under "Venues" (name, address, city, state, postal code — the map is generated automatically). Selecting a saved venue for an event auto-fills the address and, if it has a seat plan, the seating.

You can reach our support team by email — the address is in the site footer under "Contact Us". For event-specific questions, the organizer's contact is on the event page. You can also ask Deepa, our chat assistant, in the bottom-right corner of any page.